I'm a big souls fan, so I'm clearly biased to the way From handles it.
In my opinion it's very tough to balance games in a way that the easy difficulty isn't a compromised experience, which asks too little of the players and hence never really teaches them how to make effective use of their skill systems. Why learn how to avoid enemy attacks and which skill to use etc if advancing is just as quick/easy by spamming a standard attack? On the other hand even the slightest bit of challenge will see the percentage of ppl able to complete a game plummet, especially the players defaulting to "easy" would be impacted and (rightly?) feel mislead/scammed if the game is still just too hard for them.
I think devs should stick to their vision of how the game experience is supposed to be and PR, journalists etc has the job to communicate to players how demanding the result is.