The name of the article is literally "Disney Says Its Never Been Good at Video Games", why would it matter if Iger has or hasn't played a single video game in his life? I mean they're kind of admitting their bad at the games business xD
I do think it sucks overall. But I also don't think I expected Disney to side with consumers necessarily. More so I expected them to side with the image of their brand, which is why I'm a little surprised they are "happy" with the way EA has handled their franchise.