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StriderKiwi said:

This.

And having worked at retail before, selling digital only titles is a pain. I hate to stereotype, but a lot of customers really are uninformed. And they always want to return EVERYTHING no matter the condition. Digital returns aren't an option. Plus there'd be less of a reason for customers to come to store to buy digital if they can just get it off the PS/Xbox store at home. I think the only reason they do that now is because the vast majority of retail shoppers purchase physical titles.

Disc-less consoles won't work yet but I wouldn't be surprised if Sony in particular tried that right out of the gate. They've been letting the PS4 success get to their heads, ignoring that Nintendo was basically a non-competitor most of the cycle and Xbox shat themselves right at the reveal. And the last two console cycles began with either Sony or Microsoft overestimating their appeal based on them "winning" the previous cycle. 

How has sony been letting the PS4 success get to their head?