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RJTM1991 said:
Xbox played a big part in the PS4's success. Between the ridiculous restrictions, lack of top-tier exclusives, and condescending attitudes of their PR team, they practically handed Sony the win this gen.

Microsoft didn't just shoot themselves in the foot, they cut their own fucking legs off.

You are disregarding the power of Playstation as a brand,  outside of USA, Xbox have always been seen as an inferior brand. It was because of the name playstation that ps3 survived the same mistake what xbox one did and still  manage to sell the same amount of console as the most popular Xbox console in less time on the market. and if you think it was because of the launch blunders of Xbox one that made PS4 popular, I wouldn't disagree but thats not entirely true.

I dont think anyone would disagree when I say that at the end of 360 life cycle it felt like MS had abandoned their user base in terms of exclusive, and on the other hand in terms of exclusive Sony was on full song, and was flexing its First party muscle on PS3 even after the release of PS4. So IMO irrespective of MS PR blunder, i think what made PS4 more popular was the prospect of sony ability to pump out quality games at regular intervals and having quality First Party Developers. 

P.S.- Ohh not to mention, I think more than MS PR mess i think the biggest blow to Xbox brand was when Bungie appeared on PS4 reveal event and the destiny deal.