On the first day they'd have just fixed your machine. Now that they have a huge backlog they use the refurbished (AKA someone else's fixed 360) machines to keep their turn around time down and get a console out to the gamer as fast as possible. Chances are they started off with units that were returned by customers who got DOA machines. The store replaces it with another unit, but it's not tracked as a sale.
You do not have the right to never be offended.







