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[Bodhesatva]

Entroper said:

Bodhesatva said:

Of course they could still hide it. Why couldn't they hide it? Here's the crux of your argument, and I think it's incorrect.

I'm asking this question seriously, Alb: why couldn't Microsoft continue to hide it?

I think the reason they couldn't continue to hide it is because the evidence had moved beyond anecdotal. The two recent reports from EB Games and BBY, and the report of the UK firm denying repairs were both pretty damaging. At some point, there is just too much garbage to sweep under the rug.

Also, I would suggest that, while MS's PR is certainly guilty of misdirection to save face, they did extend their original warranty to 1 year from 90 days, so it's not like they were simply doing nothing. Unfortunately, it doesn't seem that they were able to fix the root cause of the problem in that time.

What Microsoft really needs to do next is give a public report detailing the primary cause of the RROD, and the measures they are taking to fix the problem to reassure potential customers that they've got it.

 That's possible, and I don't think it's an illegitimate argument. But as I just responded to Alb, I think that this is really only a difference of degree, not a wholesale change. Yes, there is more pressure now than there was three months ago. But Microsoft could do precisely what the RIAA is doing right now; screwing its customers to the bitter end, and suing them over and over in a desperate attempt to scrape every last bit of cash they can out of them, before they go under.

It's possible to keep lying and cheating until the bitter end, but Microsoft didn't. In fact, they offered a significant, billion dollar benefit to their customers. Their failures absolutely deserve to be condemned, but their response to those failures deserves praise.