albionus said:
Entroper said:
Peter Moore said: We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.
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For everyone saying "they need to fix the problem," read the above. For everyone bashing MS because of this move, yes, they should have made it reliable from the beginning. But isn't this exactly what a company should do when they've got a reliability problem in one of their products? Take responsibility for the problem, make it right for existing customers, and fix it for future customers. |
Sure it's what they should do, around a year ago. Instead they lied and tried to sweep it under the rug. Now they can't do that anymore so they finally fess up. That's not how a company should operate, although many do anyways. I will say that at least this isn't like an auto company hiding a major quality issue or the body armor company that sold poor quality body armor to the military where those flaws are life threatening. |
Of course they could still hide it. Why couldn't they hide it? Here's the crux of your argument, and I think it's incorrect.
I'm asking this question seriously, Alb: why couldn't Microsoft continue to hide it?
