| Bodhesatva said: By this logic, no company is ever nice; all companies are out to get our money, and all decisions are made to further this goal. They're all bad. Nintendo is no different, as they want to make profits too. Instead, I hope we can agree that some companies understand that good will towards their customers is a worthwhile goal, and that it can both increase customer loyalty and satisfaction. Many, many companies do not value this: look at the RIAA, for goodness sakes. Microsoft did not go this route, and I believe they deserve to be commended for it. I am please by any company that understands that pleasing their user base is worthwhile. |
Bingo, companies rarely do things to be nice. I'm not saying Nintendo is nice, they are overcharging for the Wii after all. There is a difference though between overcharging for profits sake (what companies are supposed to do) and selling an unreliable product and lying about it for a year and a half. If Xbox fans (@Stof, point well taken about Xbot, I'll go back to Xbox fan) feel that makes everything right then MS has achieved half that goal by making current users happy. Whether it encourages or discourages new buyers remains to be seen. I still think the need to increase sales (again it may not but "qui audet adipiscitur") and move repair costs from next year so it could be profitable were the main driving points. Making the current user base happy (again I'm not sure why this does) is to the extent it happens merely a bonus.
