MasterThief said:
its a heavily non understood thing. its probably mental and there is no physical issue with the person.
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It's not psychological, it is based on actual damage to the hearing, but where you are right is that most types of tinnitus cannot by objectively assessed by a doctor. They can't see (or hear) the damage, so they have to take your word for it to diagnose. It’s incredibly common - I have a mild case myself - and if you want to avoid it, wear ear-plugs to concerts, keep your headphones turned down and don't operate noisy machinery without ear defenders.
The effect can be mitigated by playing music or noise to distract the brain, but more severe cases are, unfortunately, life-altering.