What is Sony's biggest Mistake?

[Seventizz]

pokoko said:

Zones said:

I hope you do realise that Sony's customer service reps, just like Apple's and countless other companies, are told to tell customers that a unique refund to your account is a one time gesture.

Basically, they do not want to set a precedent to make other people ask for a refund for something which's not in their policy.

It's a common customer support practice, and yet you, with all your wisdom, decided to permanently antagonise Sony over this trivial, and harmless comment. I mean you got your credits refunded, so what more did you want? 

Not to mention that it's an even bigger problem with Xbox, as Microsoft passwords can be quite valuable because accounts are often tied to other things outside video-gaming.  Crackers and scammers go after them hard.  Microsoft outsources basic Xbox customer service, like most other companies, and thieves use some damn sophisticated techniques.  If security is a "huge red flag" then they should probably drop Xbox, too.

Source--I used to work with Xbox.

Ive been with XBL for over 13 years and I’ve never been hacked.  Luck?  Possibly.  But I do know they have less hacking issues than PSN.  I learned a lot when I was hacked by psn - they have some serious security issues, or at least they did when I did my research.

 

ironically, I worked for SCEA too at one point in time lol.