What is Sony's biggest Mistake?

[Zones]

Seventizz said:

Zones said:

I hope you do realise that Sony's customer service reps, just like Apple's and countless other companies, are told to tell customers that a unique refund to your account is a one time gesture.

Basically, they do not want to set a precedent to make other people ask for a refund for something which's not in their policy.

It's a common customer support practice, and yet you, with all your wisdom, decided to permanently antagonise Sony over this trivial, and harmless comment. I mean you got your credits refunded, so what more did you want? 

As predicted, someone didn’t get it.  Yes I got my credit back - but I had a strike against my account.  Meaning if I’m hacked again, I’m SoL.  I need that as a customer?  Also, as I brought up - the playstation brand is more of an afterthought for me so why bother?

I fully got it. You became paranoid over a common customer support comment.

You're simply just assuming that you got a strike and you will be SoL if you were to be hacked again. There's no evidence, in your case (based on your story), to prove otherwise. Personally speaking, I have been given multiple 'one time gesture' refunds from various companies.

Oh and since PS was not significant to you either way, why come here and share a rant about how you became paranoid over nothing? What's the relevance between your story and the topic in question exactly?