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Chazore said:

What is this "giving back" you speak of?.

 

It's vague and doesn't really specify anything. We know they are still working on their store overhaul. They've been talking about that since before summer. Not everything is instantaneous, especially an entire store and client overhaul. 

Valve has basically stopped making AAA games. They know the store makes them money and they have pretty much bowed out of the AAA space. The last of the HL2 writers are gone now, the dream is dead, let it lie where it once stood. No amount of newly hired writers is going to get the dream of a new HL game, the series is now dead and it will stay that way, because hiring a new set of writers is going to get so damn ugly at the unrealistic expectations, that it will become a pointless endeavour.

If they go for another TF2/L4D2, I can guarantee you it'll be met with complaints and hate, or they will be met with high expectations, for game modes that cannot be evolved any further than they already have been. A new portal will just amount to a new big bad and a few new puzzles, hardly anything brand new or truly inspiring.  

 

Shitty retailer?. They offer refunds, MS only just recently got onto that and Origin pulled it off first, but they had to or someone else would have before them.

 

It's cute that you think EA is better than Valve, despite the horrible shit they've done towards the industry in general, as well as PC gaming. I'd put EA on the last of the "Great amazing PC support" list, same with MS.

Well at least EA and Microsoft both still make good AAA PC games ...  

What can Valve be proud of their recent accomplishments ? Steam has double standards and sub par customer service still compared to the rest of the lot ... 

And offering refunds isn't special to begin since Amazon offered before Steam did but it also stopped being one of the more exclusive positive points about Steam since other digital retailers now offer refunds like you mentioned ... 

EA has downsides but they have their own upsides too like making new AAA games but Valve on the other hand just has nearly all the downsides of the gaming industry and they aren't special to PC gaming anymore ...