Machiavellian said:
Yes, police do enforce any company rules. In other words, if this was a bar, your home, a business and you wanted someone to leave, you can call the police to make them go. Its your property and you have the right to admit or not admit someone on that property. Also this is airline security which enforce you know airline security. Airline security is not part of United and their action actually is their own. Since United is the one that called them it's still their fault that the incident happened. As for the overbooking policy, you better check every airline because they all do it. Federal regulations actually allows them to do it and regulate how they reimburse customers for overbooking. |
this wasn't 'overbooking'. Overbooking is when more than one of the same seat/ticket is sold and they are forced to reallocate people. This was a fully booked flight but there weren't two people showing up for one seat or whatever.
the United people at that airport realized last minute that they had forgotten that they wanted to (or supposedly NEEDED to) fly 4 of their employees to Kentucky for a job the next day.
That's not overbooking. Those employees never purchased tickets and were never in the system for particular seats. They just last minute tried to force them on.
Also almost universally with flights airlines are not supposed to attempt to take people's seats away (even for overbooking) if they have ALREADY boarded. A lot of things were done wrong here, some very likely falling under the not legal category
