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I don't think people are arguing that you shouldn't follow police officers rules. As long as they have actual good merit. Regardless of "contract". What they did was United's fault. They fucked up and overbooked. They obviously needed those employees on that plane. Because they where late, to something important. Why where they? A million reasons. That's why this is a BS problem. All the issues came from United's side. Not the doctor. Basically, created a way of abuse. What if the employees did this on purpose. Because they where bored. "Let's fuck with someone." Might as well punch the employees.