tiffac on 11 April 2017
Stop overbooking flights and always make sure there are emergency seats for United Airlines employees for each flights could have (maybe) prevented this.
They could have also asked another person and increased their offer.
I'm sure if they explained the importance of those employees getting to their destination to the customers, other people would have volunteered. Especially, since the random guy they chose said he needed to get to his destination asap too.
It's just a poorly handled situation.
