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SvennoJ on 30 March 2017
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Last year when I got my wife an iPhone at Best Buy they entered my name wrong on the account. Actually not wrong, correctly hyphenated while on my existing Rogers account it's not hyphenated. Result instead of adding the phone to all my other services I suddenly had a new account without any of the discounts, even though I specifically asked them to add it to my existing account.

After finding out online I now had 2 accounts I called Rogers. They said to go back to the store. I went back to the store (same day) They couldn't help me, told me to go to Rogers. I went to the Rogers service desk, they wouldn't help me either. They said they could only enter a transfer of service request after at least a month has passed. I said I didn't want a transfer of service, I'm the same person, it's the same address, the error was made 4 hours ago, fix it. They wouldn't, said I signed a contract, new account was opened, will take a while to progress through the system and that's it. Can't close it either until after a month with heavy penalties.

Back home I checked my rights, which include returning the phone and cancelling the contract within the first couple days with full money back guarantee. I called Rogers again to do just that. They said they couldn't help me with that and advised me against it, I should just wait a month...

Next day I went back to the store, told them I came to return the phone and annul the contract for a full refund, then buy a new phone and make a new contract without the hyphen. They couldn't say no to that, so they got on the phone and 10 minutes later it was all fixed. New phone added to my existing account, alternate account closed.

Or so I thought. A month later I got an overdue notice and late fee for payment for the closed account... 'Luckily' that only took one phone call to get rid of. Yay automation, not. A hyphenated name is a pita in today's automated society. Added to living in a postal code that most websites don't acknowledge exists...