Off the top of my head, AOL. My mom had an account with them on dial up for years before I was able to move up to big-boy internet.
Anyway, I had an argument with a scary AOL 'hax0r' who was bullying people in a chat-room. The guy sent me a message and said he was going to take my account, which he did. So, of course, I call AOL--my mom might have paid for it but she knew nothing about it. They keep redirecting me and I have to explain EACH AND EVERY TIME what happened. Mr. hax0r even told me that he had a friend who worked at AOL and that's how he took people's accounts.
Finally talked to a guy who said, yeah, he could see that the information on the account had been changed repeatedly in a very short time, which was obviously suspicious. Since only a few changes are kept, you can make the original information disappear that way. Because of that, he said he was transferring me to a security specialist. Awesome. If this regular op could spot the problem then certainly a specialist would see it right away.
Except this dumb-ass was like, "no, that's impossible," when I explained (again). I even told him what the other guy had said but this "specialist" was in full denial mode.
I admit that I vented at that point.
Finally, he said something like, "there is nothing I can do, none of your information is in the system at all, if you want to sign up for an account I can transfer you to someone else," and it dawned on me what that meant. So, I lost an old account but I got a new account with a "three month free trial" because I was, according to AOL, a new customer. That made me feel a lot better.
