Cable One customer service is the worst that I can think of. We had them for a long time with no real issues but it got to a point to where it the Internet speed would get very slow for a few hours almost every night so I called them about it and they said it was probably because of my router (I had my own router and modem) so I wired a connection straight to the modem and had the same issue so they said my modem was bad so I told them I would like to rent one of their modems to see if it solved the issue but I still had the same problem. Then they said it was probably the cable outlet on the wall so we tried numerous different ones and had the same issue. After that they said it must be something wrong with the cable entrance to our home they just could not accept that the issue could possibly be on their end and at that point we just switched to AT&T.
For the record I have a degree in computer networking and tried everything they had suggested before they had even mentioned it. I kept figuring if I just played along with them that eventually they would accept it was on their end and do something about it but I know people who have issues with them to this day.
Since then Cable One has actually become notorious for selling more bandwidth than they can deliver in our area.
