Funny you mentioned Xfinity. I've heard bad things...and maybe I'll change my tune at some point, but I actually switched to them after moving into my new house. The main reason being was that my last internet provider, Centurylink, had the absolute worst customer service group I've ever spoken with. I could probably write a novel on all the terrible phone calls I've had with them, so I'll limit it to one story.
Centurylink does this thing that a lot of internet companies share, where they give you a special price for 12 months, before increasing it nearly double the special rate at the end. Well, I wasn't interested in doubling my internet expenses, and had other options for internet (though a bit inconvenient), so I called their Customer Retention Center to see if there was a way I could revert to my old price. The best they could do for me was offer me a bundled phone and internet package for a little bit more than what I was paying. My big worry was that I'd be paying for an extra phone bill on top of that, so I checked to clarify what the overall price would be. They clarified that the price was what they originally quoted, which reassured me. I had no need for a phone line, but if having it brought my price down, as they told me, I didn't see a reason why not.
Of course...when I got my first bill, my fears were confirmed. The new price was only for the internet, and now I had a phone bill on top of that. I called to complain, was redirected six times, before someone finally told me that they couldn't do anything. Frustrated, I asked them to cancel my phone service. They agreed to cancel it, and that point I just was ready to let it go.
Well...a few days later, I found I had no internet. They cancelled both my phone service and my internet service. Another phone call to figure out what happened. More redirects, a dropped call that forced me to call the next day because their service center closes at 6pm, more redirects, and finally someone tells me they made a mistake, and they would fix it for free. They reassured me it would be up and running the next day
As you can expect, still no internet the next day. Another call, more redirects. At this point I had made a routine of having my 3DS ready for when they began to redirect me, since these calls were consistently 2+ hours because no one would want to deal with my issue. When I finally got someone, they told me they would need to set up everything again...and that it would take a week to get it set up.
The things I said in response to that can never be repeated to anyone in any context, and I'm still shocked at how enraged I became at someone whose job was probably literally to redirect people as often as possible. Still, I was so pissed at the situation I didn't even care. They finally offered me a month refund, which was still too little, and I eventually caved and told them to get it set up. The best part was when the guy asked me to rate his service , and I literally just laughed at him.
Normally I'm not this much of a dick, but after the story above...I can't say I regret it. This is only one of my many horrible experiences with Centurylink, and I can't see any future where I'd ever want to have them as my internet provider. A company should never ever make people dread calling customer service to his level.
NNID: Zephyr25 / PSN: Zephyr--25 / Switch: SW-4450-3680-7334
