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DarkD said:
User scores need to be done right for them to work. The user has to be a confirmed owner of the product, then the user score becomes better than the professional critics.

^ This

In Metacritic anyone can score, we all know this is not what Nintendo ment by "user" scores

Logically Nintendo is right, actual user opinion is the only important one, it's the ones that buy and play it that must be happy first and formost