PSN store how to piss off your customers

[SvennoJ]

Zoombael said:

SvennoJ said:

Think anyone would accept that at retail?

Mh, how would a similar situation at retail be like?

You enter the shop, put some discounted products in your cart, leave the cart somewhere in the store, you wait till the next day or whenever the prices go up again. You grab the cart with discounted products you left the other day, approach the register, you start to haggle with the cashier, you're explaining the situation and she/he gives in because the customer is always right, you leave the store as a happy customer. The End.

Indeed. When an item is priced incorrectly at a store you almost always get it for the lowest price. In this case it was still showing the discounted prices on the front page while getting added to the cart at full price. There's plenty shops open 24h a day, so could happen at retail. I'm sure they'll give you the discounted price if the cut off is while you were in the store.

BraLoD said:

PSN sales go until mid Tuesday here in Brazil, even if things are in your cart, once the sale time is over, it's over.

The same for flash sales, which are weekend sales, instead of weekly sales, they give you the whole monday as a bonus if you missed the weekend, and half of Tuesday on top of that because of timezones, so PSN is actually pretty fair with their sales, you just need to know that around mid Tuesday is when basically every single of their current sales ends (and another starts) and prices go back to normal, so avoid buying on this time, you have either a whole week or a weekend for that (sometimes even two weeks, but those are rare and have fewer games).

Yeah, I now know sales go until 11 AM Tuesday in my time zone. Still, it would be better practice to remove the advertisement first, then put the prices back an hour later. Or a timer or a warning and a grace period when you add a discounted item to your cart. So many options to make it more customer friendly, cause this feels like the equivalent of getting lured into a shop with amazing deals only to find out they're all sold out.