Just called them. While I was waiting, they gave me the email address to IM them. The associate answered the phone after about 10 minutes.
Him: Hi, my name is _____. How can I be of service?
Me: Hi. My name is *my name* There was a sale on PSN earlier today. I purchased the wrong game. I bought Star Wars Battlefront when I meant to buy Battlefront Deluxe Edition.
Him: Oh? *Hangs up*
Me: Well, damn!
So I instant messaged. I got connected to a woman named Sandra. At first she said I couldn't get the refund because I've already done this before. I asked her when and with what game? After a pause, she said "Good news! Your refund is approved!"
So I got the money back on my wallet. I'll buy the right game when I get home from work. I took screenshots of the IM conversation with my phone in case she did something shady. She was mostly cool but I'm disappointed overall with the experience. Yes, I fucked up and they were helping me but two different associates almost failed me.
