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Robert_Downey_Jr. said:
Microsoft's whole used game and always online policy in 2013 before Sony moved them. They had the NA market on lockdown and were even worldwide before that. It was a major market shift. Also their god awful "buy an Xbox 360" response to the problem. Then you see their whole focus on Kinect and apps over games. Never thought I'd see a Playstation controlled NA market this soon but they made all the wrong decisions.

I don't think they were even worldwide. But it's not always online that they screwed themselves over - being more expensive and not releasing a year before the PS4 also led to that.