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LuckyTrouble said:
Although the greatest offender is multiple Torbjorns, having multiples of other heroes, like Genji or Lucio, can be similarly frustrating to play against. I get Blizzard wants to give a lot of choice and push the choice of proper team balance on the players, but allowing that free for all in choice is abused way more often than it's used to actually improve the overall play experience.

I don't have an issue with that. Granted if people do something stupid, like having 4 Mercy's, yeah complain. But having multiple characters, really isn't a big problem. The thing why it becomes a problem. Is people don't usually want to be a tank character. When I play, I'm 99% using Zarya. So I'm usually the teams primary tank. I can deal with the reduction of attack power, with two Torborns/widowmakers. But if you don't have anyone being Rhinhart, Zarya or Winston, as examples. The team becomes too unbalanced. I'm happy to play on a offensive or defense team, without a healer and duplicates.  I will object, if a team has more than 1 Bastion. That's just being cheap.