SamuelRSmith on 21 May 2008
In regards to returns (from Wikipedia):
"Our returns policy is valid for 28 days from receipt of an item."
Because Play.com is not registered in the UK, the Sale of Goods legislation which normally protects customers when faulty goods are supplied does not apply. Customers' rights are therefore restricted to the company's 'returns policy' which is stated above. The company's policy is to accept an unwanted item for 7 days from the receipt of the item provided the package has not been opened. Otherwise they will only accept a return within 30 days if the item is faulty. This is in marked contrast to Amazon.co.uk who allow the Customer to return ANY item within 30 days even if the item is not faulty.
