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AmericanAli said:
KLAMarine said:

I would have told my kid to relax and I would expect the zoo staff to get the tranquilizers ready.

Most of all though I would be keeping a close eye on my kid. This sort of thing would have never happened to my kid I guarantee you.

Those parents were humans just like you and me and human errors can happen.

Humans errors can happen in china shops and things break, and they're held accountable.  Humans errors can happen on the road and someone is accidentally killed, and they're held accountable.  Same goes for this situation.