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Ruler said:
No suprise there, Steam was always lucklaster in service and security. I dont understand why people are giving their credit card information or PayPal to Valve, there are Steamcards now if you havent noticed

Steam's security is fine. As is their track record, so something of this scale happening is mostly definitely a surprise. Even this wasn't a security breach in the traditional sense, just a fuck up on Valve's end.

That said, i do think they've handled the situation pretty poorly. They were were radio silent for the majority of it, and (to the best of my knowledge) they've still not apologized to their user for something that appears to have been entirely their fault.