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Q_A_X said:
Any failure rate above 2% or so is unacceptable. Infact, any failure rate at all is unacceptable.

You pay for a product, you don't expect it to break.

Unfortunatly thats in an ideal world and we definitely don't live in one of them. Products failure and breakdown are always a risk no matter what you buy. At least it should be fixed soon(ish).