customers can be so annoying!!!!

[mountaindewslave]

ArchangelMadzz said:

NiKKoM said:
Aren't you like the most annoying employee? He's asking for a Samsung or an iPhone.. Are you getting a bigger commission for pushing Sony phones? Geez I hate that when store workers do that.. :P

No, he asked what was better a Samsung or an iPhone,

being an employee in order to assertain which would be better for him because there is no 'BEST PHONE' the customer describes his needs and he suggested the phone that fitted his needs absolutely perfectly. 

The customer in turn actually doesn't care what phone is perfect for his use and just wanted to be told which to get based on 0 criteria. 

That's what's frustrating.

haha if a guy comes into your store and asks for a specific thing, A or B, the quality customer service thing is not necessarily to suggest something totally out of left field

it's like a guy going into Taco Bell and asking about the difference between hard and soft varations of tacos and then you say 'the burrito is more filling, why don't you try that?'

it can be equally annoying to the customer and in the end it's the employee that needs to please the customer, not vice versa. I'm sure that customer is aware of the Sony brand but clearly they don't resonate with him/her