customers can be so annoying!!!!

[Ruler]

ArnoldRimmer said:

Apparently the customer had already decided that he wanted either an iPhone or a Samsung (for whatever reasons, no matter if they're stupid or make sense), but couldn't really decide, so he pretty much just wanted to know what YOU would rather choose between those two options.

If I were in that situation and the employee would try to talk me out of both options, I'd probably lose trust in the employee and his recommendations as well, suspecting he might be biased.

Your story actually reminds me of when my best friend went into Media Markt (huge german electronics shop chain) in order to buy a TV. He had already done a little internet research and had already pinned down the choices to two specific models (I believe it was a Samsung and a LG) and pretty much just wanted to see both models in action before buying one of them. But some salesman came straight up to him, talked him out of both brands, and ultimately convinced him to buy neither model, but rather a Sony TV that was 50% more expensive.

The Sony TV turned out to be crap, and the salesman turned out to be a dedicated Sony promoter instead of a neutral shop employee...

I doubt the sony tv is crap to the other TV, they have more qulity overall thats why they cost more