Anecdotal - Smarthouse: X360 Failure Rates Above 30%

[gebx]

Dolla Dolla said:

KruzeS said:

"Other consumers have complained of sending off their Xbox for repair only to get a different refurbished unit back."

I don't get this one quote. I mean, isn't that how things are supposed to work? It works to make the turnaround time faster (you get a "new" one as soon as they receive yours).

My only guess with this is if you have a 20gb hard drive and they swap your entire console with a refurb. That could be a problem, cause your profile, saved games, movies, files, etc, are all on that hard drive. Other than that, I wouldn't complain. And, as I understand, you're supposed to take the hard drive out when you send your console in for repair. Or at least, I would, since the hard drive isn't the part of the console that is known to fail.

You don't send out your harddrive, they specifically tell you to keep it and just send out the console.

The 20gig harddrive comes off with a push of a button.