I have worked with UPS extensively and they charge based on how much you ship, where you ship and obviously weight. If an item is sent to a high traffic hub its cheaper than a low traffic hub. For example if I sent something from where Im at(Albany, NY) to Dallas TX it may be cheaper than sending to Salem NY. As I said on top of that the more business they do the cheaper it is per ship (a percentage is taken off total monthly bill). Sending things to a business address(which is where the RRODs go) usually cuts off 1/4 to 1/3 of the price in relativity to a home/return address. I would estimate it costs average of about $8 for MS to send and about average $10 to return.
As for labor I wouldn't be surprised that most of the fixers are specially trained contract workers making around $12-$15, I guess this number as these guys are trained on proprietary hardware and may just be people out of high school. $12 is ok money for just a HS diploma. I also assume a fixer could fix 3 rrods an hour as the fix is probably pretty standard work for them.
With that said I say it probably costs between $20-$30 a fix. The bad PR on the other hand is something you cannot put a price on.
Getting an XBOX One for me is like being in a bad relationship but staying together because we have kids. XBone we have 20000+ achievement points, 2+ years of XBL Gold and 20000+ MS points. I think its best we stay together if only for the MS points.
Nintendo Treehouse is what happens when a publisher is confident and proud of its games and doesn't need to show CGI lies for five minutes.
-Jim Sterling
