Skullwaker on 15 May 2015
I've only had to call customer service in two instances. One, when PSN automatically charged me for a renewal of PS+ and I wasn't aware, and the other was when I sent in my Wii U for repair. Both times they were very nice and helpful (the Nintendo guy was a bit awkward, but for some reason that was a little endearing lmao).
I can see where you're coming from though. 
