They are just following standard procedure, saying shit like "duh i know, i work in IT" comes across as being a pompus asshole to a support staff, they arent trying to insult you theyre just doing their job, their calls are randomly recorded and they can get in trouble for not following the correct procedure.
He assumed you bought a refurb from gamestop, and it likely is a refurb even if gamestop claimed it was new when you bought it, as they have access to the consoles information and where it was originally sold, if youre claiming you bought it 8 month ago at gamestop and their systems say it as shipped to a toys r us three years ago, then the logical conclusion is its used/refurb, in which case the warranty is with gamestop, NOT microsoft.
Im sorry bur your reasons for getting in a huff at microsoft are crap, and you came across as a bit of an ass in how yo handled things then, subsequently, wrote off xbox based on that one interaction.
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