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one or 2 poorly customer focussed experiances in an hour. Seriously you get that with most customer support for any product or service. Do you really think those kind of staff care about what product you purchase or not? Personnally I'd get over it and move on. There is also the option for lodging a complaint with their management if it matters that much. 



Xbox 360 and Xbox One

Gamertag:  GamertagOz70