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Gamer_4_Life said:
Straight from the article:

"In fact, we’ll give you a prediction. In the first week that GTA IV goes on sale, there will be a worldwide front page news story about a game retailer critically injured by an irate Xbox 360 consumer somewhere on this planet (#cough# America), who returns his console in anger and is informed to take it up with Microsoft. This is EB Games policy now: don’t talk to us, talk to them. Ouch! No consumer deserves that..."

Am I the only one that can actually see that happening?