pokoko on 16 March 2015
Valve customer service is the grade below horrible. I'm not even talking about with games made by other developers, I mean their own. I remember when Portal wouldn't work for me when I upgraded to Windows 7 and my only recourse was to shift through their database and the forums. They actually did not have any customer service personnel.
When I worked with Microsoft, that complete lack of customer service was a noted issue, as there was literally nowhere to redirect a customer with technical problems. Someone calling about trouble with a Valve game on the 360? Sorry, you're on your own.
