A PSN User's account got hacked, $600 lost, and Sony apparently, can't help.

[Bman54]

Hiku said:

Bman54 said:

I'm not comparing the actual cases. All I was doing was confirming their policy about if the only way to get your money back is having the credit card company give you a chargeback, then yes, they will just ban your account. That's what happened to me. Sony doesn't care how the money was charged to your account fraudulently. If you need a chargeback, then your account is getting banned.

I'm trying to wrap my head around this policy though. Why would they ban your account if your bank refunds you?
I feel like I'm missing something obvious here. But why does it concern them that you got refunded by your bank?

I think that way, whoever used your account can't use you the stuff they bought on your account. This way, no one's losing money, technically. The credit card company doesn't charge you for the hundreds of dollars, and Sony won't charge the credit card company. That's the best reasoning I can think of.