A PSN User's account got hacked, $600 lost, and Sony apparently, can't help.

[binary solo]

jlmurph2 said:

Angelus said:

What is it with gamers always looking for the console manufacturers to get them their money back?

Contact your damn bank

 

 Sony threatened the guy basically saying "If you escalate this to your bank, we will permaban you." 

 

Probably because Sony was initially suspisious of the situation. If a case is legit it would be illegal, in most countries, for Sony to permaban an account where a fradulent transaction occurred from unauthorised access to the account.

However if Sony is wont to permaban accounts where transactions are reversed via the credit card company then it's good to know that you have to go through Sony customer support in these situations. I guess it might be possible for a game to be bought and downloaded and then for the person to contact their credit carc company and get the transaction reversed, but for the game to remain accessible. If it is possible to do that then it probably is reasonable for Sony to permaban accounts where transactions have been reversed without Sony's agreement. Thinking of these situations as refunds, you take your goods back to the store to get a refund, you don't contact your credit card company or bank to reverse a payment. If a game was illegally obtained then it's not a proper refund situation, but given there are no physical goods involved it is not really possible for Sony to know whether a transaction was legit or not without investigating. And you don't want people to bypass that investigation.