A PSN User's account got hacked, $600 lost, and Sony apparently, can't help.

[Jizz_Beard_thePirate]

Hiku said:

Well I don't think he can even prove that someone had unauthorized access to his account. (And unauthorized access is not the same as unauthorized transactions being made. Think of Share Play incidents where the other person deletes your save files.) Because in order to do that, he would have to be able to prove that this wasn't someone he had given his password to. And if this was the result of him sharing his password with someone, then he should not be refunded. Not only because it would have been his fault, but also because it came as a result of him perhaps trying to scam Sony, by going 50/50 on digital titles with someone else. Though on the other hand, there's probably no way for Sony to determine for certain if that's what happened either. Unless his password was rather complex, and the culprit got it right in one try without any hacking. Perhaps that's part of their investigation? Or if he had any online contact (in games) with an account matching the IP adress that they found? Etc.
I don't think a company should just always refund people right away before concluding an investigation when it comes to things like passwords, which we are supposed to be responsible for.

Though it appears now that Sony came to the conclusion that what transpired gave him the right to a refund.
No harm in investigating to make sure first. :)

Well he can to a certain extent cause firstly, which asshole friend would do such a thing and secondly, the way that the transaction worked screams unauthorized access because buying $600 worth of games in such a short time is very unnatural. Save file and buying games are different things cause sure, a person can delete a save file but buying $600 worth of games in such a short time doesn't make any sense... And sure, there are scammers everywhere but the issue isn't about scamming... The issue is their policies cause even if what he said turned out to be true (which it is), there is hardly anything he could do about it cause according to Sony themselves, if something like this happens, he is limited to only these things:

1. They can only refund up to $150.

2. I can dispute the charges with my bank, but that will result in my account being banned.

3. I cannot unban my account, and will thus lose my purchases ("but you only have the Last of Us and some of our free games, so it's not a big deal")

4. Whomever hacked my account deactivated my PS4, and activated their own. Customer support will only permit one activation every 6 months. I'm locked out of logging into my own account on my PS4 for six months.

Which is why they are idiots because even if they concluded that what he is saying true, he would be limited to those things in terms of getting any issues resolved. And yes, he might be getting a refund now but clearly, the only reason Sony is now revising their policies and probably giving him a refund is because this exploded all over the internet and if it didn't, they wouldn't have which is proven by how they acted before this got spread. Now I understand the whole scamming and investigating and thats fine cause no Company should give a refund without investigating it first when it comes to situtions like this but the fact that they acted soo poorly before it got spread shows just how terrible their customer service really is when it comes to this kind of a sitution which is what my issue is