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I never understood how giving a "free" game was a nice gesture when it was actually the very least they were legally forced to do. In fact giving a "free" game instead of a full refund should've been an outrage instead of calming down the situation.

 Where I come from, giving something for the money you got isn't a nice gesture, it's what you're legally required to do.



If you demand respect or gratitude for your volunteer work, you're doing volunteering wrong.