Should gamers be able to get a refund if a game is broken at launch such as Unity and Halo: MCC?

[VanceIX]

UltimateUnknown said:

You just don't understand and I don't think you will. I'm not talking about whether a game is good or bad. I just want a game that works. Nothing more. Nothing less. If I buy a bad game, then I have no problem taking responsibility. But if I buy a broken game, then that is the problem of the developer.

And as others have mentioned before, there are already refund policies certain retailers use with a 12/24 hour trial limit. If your game has so little value that people are okay with returning it in less than a day, then that is another issue that should be at the drawing board. When I play a good game, after a day I am left wanting to go back to the game after work, not wanting to take it back to the store after work. 

Oh I understand, but you're just making roundabout arguments with no substenance. What, you think I like broken games? No, but I am a realist about this kind of stuff, and what you are suggesting is sensationalist to the max and a knee-jerk reaction to a couple of bad games that came out around the same time. Lots of people will agree with you because of your terrible poll, but what you are suggesting isn't even feasible.

And a 24hr trial is going to do nothing towards mitigating the issue. For a lot of people, those 24 hours are spent downloading a patch. Others buy a game coming home from work, go to bed, go to work, and then play the game the next night, and by then 24 hours is up. Or how about the people that don't play the part of the game that is broken right away? For example, with MCC, tons of people played the (mostly) fine single player campaign before jumpinging into the multiplayer, and by the time they started 24 hours was long gone.

Every gamer has a different way to play and different experiences. Any kind of refund policy would absolutely fail for this media. 24 hours isn't enough to tell if a game is broken for most people, especially if the bug isn't even encounterable until later. On the other hand, any more than that and you risk people beating the game and returning it, claiming they ran in to game breaking bugs just so they can get another game.

That is the reason that you can't have a solid refund policy with media forms like games, movies, and music. Do I symapthise? Yes. I bought both MCC and Unity for Pete's sake, and Unity was a pre-order. I waited to buy MCC because I knew it might have online issues, but I screwed up big time with Unity. I'm not going to ask for a refund policy, though, because it was my decision to buy it. I should have known better, and now I do.