Should gamers be able to get a refund if a game is broken at launch such as Unity and Halo: MCC?

[VanceIX]

UltimateUnknown said:

You are not understanding the point. The people that you are calling loyal customers who will buy the game regardless of its state don't want a product that doesn't work.

I have bought games day one, say pokemon Omega Ruby because I know I love Pokemon and I loved the originals. I watched the trailers and saw the new features they have in the game and loved it. That doesn't mean I'm okay with getting a game that will not work at launch. Loyalty does not equal me being okay with a broken game. I'm sure that is the case for every loyal fan. They aren't buying the game thinking that they'll be fine even if the game doesn't work. They are buying it knowing that they are most likely going to enjoy the mechanics inside of a properly functioning game.

And just the statement that I can no longer trust the very person who made the game is what is probably most ridiculous about the situation. We have come to the point where I can no longer believe what the very people who make the game (and know the game better than anyone else) say about their game. I find that very disturbing.

Really? Then I encourage you to go look up the Reddit pages for Halo and AC. There are tons of people that still like MCC and Unity, but also list some of their criticisms about the game. The kind of people that have no regrets about buying the game, but also have some frustrations that they share with those who have yet to buy them. Not to mention that there are dozens of good reviewers that wait until the game is released to form an opinion on the final product, and you can certainly trust those. You want to be able to 100% believe the people trying to sell the game? I don't think you know how the market works. They have a VERY biased opinion, and trusting them is not at all a good decision.

What I got out of this post is that you don't want to make the effort to become a better informed consumer. You don't want to research a product before you buy it. You don't want to be liable for a bad purchase. You want everything that you buy to be guaranteed perfect exactly how you bought it at launch. Newflash- that's not how the world works. There are bad products out there, and it is up to you to be able to research them and know what is good and what is bad. 

And I'm still waiting on you to explain how this entire refund thing is even going to work. Video games are a media form that can be used, finished, and sold in less than a day. Just like music and movies, there is no guarantee that someone won't just finish the media and try to return it claiming that they had some niche bug that was game breaking. There is a reason that media like video games, movies, and music generally have very restricting return policies. You would make tons of devs out there lose millions of dollars just because one or two games were broken at launch that you didn't anticipate or research on. Literally every developer and publisher in the industry would suffer if this happened.