Update: I love MS chat support.

[MoHasanie]

LurkerJ said:

On chat support right now. Waiting for my turn. How about sound notifications, MS?

I am currently '3' in the queue and I am browsing vgc until it's my turn. No way to know what my number in the queue is but to check the chat support tab. Super annoying.

Update: I was redirected to a "click to call" page and nothing happened.

Update 2: I had to start another chat. After exchanging greetings the person I was supposed to chat with disappeared. 

Yeah that is very annoying. Most chat supports have sound notifications.