Update: I love MS chat support.

[Nicklesbe]

Mr Puggsly said:

Nicklesbe said:
Easy solution to your problem. Get a refund on the digital sale then simply get a hard copy. Digital is so unreliable and unpredictable it's amazing that MS pushed so hard for a digital only future and that so many blindly want it. If you want to prevent future hassles and pains in the ass there is an easy solution as well. Step 1: sell the Xb1. Step 2: Buy a ps4 + TLOU:R and never look back. Nostalgia is great and all but I foresee a lot more problems in your future. So either prepare for that and accept it as I have done, which means no more complaining about it or posting arguably rude interactions between sub-par customer support. Or you can do what many have done, something I won't do myself because I love a lot of the games which is end the obviously abusive relationship and stick to just Sony + Nintendo + PC.

Digital is generally pretty predictable. You download and it plays.

Unless Sony gets some money and buys Halo and Gears, I'm not going to settle with a PS4.

I'm sure in a future interaction I'm sure MS support will send me to Epic's website for a Gears of War 4 problem. And you know what? Its still better than the alternatives.

No generally it's pretty random even with the best infrastructure. If it was pretty predictable you'd have your game right now and you wouldn't be given the run around. Quite frankly no, no it's not better than the alternative and no offence but it's quite delusional or at the very least quite ignorant of the alternative to say it is. But hey lets blame the under-trained and unqualified customer support that isn't paid enough to care for your ignorance and choices that were obviously going to end badly :D.