Easy solution to your problem. Get a refund on the digital sale then simply get a hard copy. Digital is so unreliable and unpredictable it's amazing that MS pushed so hard for a digital only future and that so many blindly want it. If you want to prevent future hassles and pains in the ass there is an easy solution as well. Step 1: sell the Xb1. Step 2: Buy a ps4 + TLOU:R and never look back. Nostalgia is great and all but I foresee a lot more problems in your future. So either prepare for that and accept it as I have done, which means no more complaining about it or posting arguably rude interactions between sub-par customer support. Or you can do what many have done, something I won't do myself because I love a lot of the games which is end the obviously abusive relationship and stick to just Sony + Nintendo + PC.
http://www.youtube.com/v/AoOOpLpcF28 http://www.youtube.com/v/CphFZGH5030
All Hail the Jester King. The King is back, and I am still a dirty girl prof ;)
