epicurean on 22 October 2014
The best thing to do would've probably been to ask to talk to a manager after you had told them you had already performed the steps multiple times with another MS tech. The problem seems to lie in the fact that he did not escalate the issue. I'm not sure if those guys even CAN escalate, but a manager could've answered those questions for you.
I've worked CS before and I was never mad when someone wanted to talk to a manager, usually because I knew I had done everything possible to resolve the issue.
Owner of PS4 Pro, Xbox One, Switch, PS Vita, and 3DS
