| Mr Puggsly said: I've been troubleshooting this problem for about 5 days. I've done some research about it online as well. This was day two of getting help from MS. They kept blaming my connection, making me do useless things even though all other downloads are working fine. They weren't listening to anything I was saying and kept giving me useless help. He sent me to Bungie's website!!! He started talking about port forwarding and nat settings. Why would I have to do any of that for a simple download? At some point you just get tired of this shit and have to be rude. I understand how to download a game, at some point they need to admit something is wrong on thier side or with the machine. Having me repeat the same basic troubleshooting MULTIPLE TIMES was going nowhere. |
I understand you were frustrated. I know the feeling well. It's not going to do any good insulting customer service reps, though, as they're just low wage workers with little training and limited tools. They're trained to deal with billing, accounts, and hardware, or sometimes just one or two of those. With game problems, they run through a standard check-list and that's it. They can look in the KB to see if an issue has been written about but there is probably nothing there, or it's hidden under mounds of obsolete data.
The guy got the developer wrong, probably just by searching for "halo" instead of the full title. It was a mistake but kind of understandable. Xbox support isn't Microsoft Studios, though. They're as far removed from 343i as they are from Square Enix, virtually speaking. You probably were even talking to a Microsoft employee.
If you want to be angry at anyone, be angry at Microsoft. Their training program has almost nothing to do with the game themselves. It's more about accounts and billing (understandable), how to show Microsoft in a positive light (ALWAYS plug Xbox.com and NEVER say things like "red ring of death"), and how to use on-screen check-lists and read prompts.
