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Sharpryno on 22 October 2014
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Mr Puggsly said:
pokoko said:
Not really sure why you went into jerk mode there. Yeah, they probably just typed in "halo support" in knowledge base search, which is funny, but it's not like they're trained to deal with game related questions at all. I'd say that the majority of service reps wouldn't know off-hand who developed MCC.

I've been troubleshooting this problem for about 5 days. I've done some research about it online as well.

This was day two of getting help from MS.

They kept blaming my connection, making me do useless things even though all other downloads are working fine. They weren't listening to anything I was saying and kept giving me useless help. He sent me to Bungie's website!!!

He started talking about port forwarding and nat settings. Why would I have to do any of that for a simple download?

At some point you just get tired of this shit and have to be rude. I understand how to download a game, at some point they need to admit something is wrong on thier side or with the machine. Having me repeat the same basic troubleshooting MULTIPLE TIMES was going nowhere.

You need to stop sounding so helpless.  You have an issue they do not know how to deal with because no one else has the issue.  Are you expecting them to be God-like at solving every issue that comes their way.  Port Forwarding and Nat settings are big impacts on a download like this.  

He sent you to Bungie website probably because of the exact reason in the response you quoted. 

 

Simply delete the download, full console power cycle, restart modem and router, don't use WiFi, make sure your speeds are normal via pingtest/speedtest.net, and go from there.  There are plenty of options to try.  Being rude to customer service for no good reason is just ignorant, get rid of that mentality.