If you think you can do better why don't you set up your own shop to buy used games and sell them. Then you would realize what you have to deal with.
I was in GS last week and a guy tried to trade in his Xbox. It was cover think in dust (console is almost a shade of gray color). It did not power on at first and they have to try different power cable for it to work. I think $20.00 is generous of them to give. They are taking risk on used items that might not sell and sit there for months and months.
I find trading in games is a good deal if you do it while they are having promotion. Games I trade are games I hardly ever play with anymore and so if I get $10-15 is still better than sitting on my shelf for the next 3 years and when this gen is done the game probably get pack into the box never to be seen again.
If you don't like the service they offer don't used it. Why do you think you are entitle everything for free. I am so tired of hearing this gen game is expensive, DLC is expensive, console is expensive, Live must be free. They are price according to what market can bear. If they price too hight then they won't sell, the reason they are selling because majority of people feel the price is acceptable. Look at PS3, price it beyond most people mean and they do not sell. Price lower to something reasonable and they are now selling.
